Project Details
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Synopsis
After conducting the People Performance Analytics and People Performance Modelling study for a leading home loan company, we launched Clan as a pilot. The pilot targeted a selected cohort of low, medium, and high performers in the West and South zones of the organization, focusing on improving frontline workforce productivity.
The Problem
The organization faced challenges in enhancing the productivity of its frontline workforce. Despite efforts, there was a lack of structured and accessible learning mechanisms to address performance gaps effectively and foster peer-driven knowledge sharing.
The Solution
Clan was introduced as a pilot program featuring limited peer learning videos tailored
to the needs of the selected cohort. These videos were designed to:
- ∙Facilitate knowledge sharing among peers.
- Offer practical, actionable insights to improve frontline performance.
- Provide multilingual support with English content for better accessibility and comprehension.
The Impact The peer learning videos launched as part of the pilot received high engagement from
users, demonstrating the effectiveness of the solution.
“I always reach out to my peers for any doubts I have before reaching out to a senior. I watched all
videos on the app and tried out the trick the creator shared in the video. I received a compliment from
the client for the way I approached them. The way the videos have English content written really
helped me in watching and understanding the videos in other languages as well.”